Thank you for taking the time to look at terms and conditions which apply to all orders, placed with Aromatherapy Practitioner.
Please note that these terms and conditions are inline with Distance Selling Regulations (2000) and are designed to both protect the consumer and the retailer. By placing an order online you will have confirmed your acceptance of these terms and conditions.

Return of Goods

There are a number of instances when it may be necessary to return goods to Aromatherapy Practitioner. There is a specific process which needs to be undertaken with reference to these situations in order to comply with the Distance Selling Regulations (2000). These are as follows:

1. If goods are delivered to you damaged, or an item is missing from your order and is not clearly marked to Follow on your delivery note, then you must contact Aromatherapy Practitioner, within two working days, stating your order number and the damaged or missing item. We should be contacted at jane@aromatherapypractitioner.co.uk. We will then make arrangements to either ship replacement or missing items, or provide you with a refund. We will arrange for the collection of any damaged goods at our discretion. 

2. If the customer decides that the goods that have been ordered are not suitable for the application they had in mind and wishes to return them; an email must be sent to jane@aromatherapypractitioner.co.uk stating the order number and the item that the customer wishes to return. Once we have acknowledged this email, we will provide you with the relevant returns address. The goods need to be returned to us in as new condition and unopened. Assuming this is the condition that the goods are returned to us, we will provide a full refund for the goods returned (excluding any carriage charges that will have been incurred shipping the goods to the customer). The customer is responsible for the costs incurred returning the goods and will be responsible for any damage that may be incurred during their return. If the goods are not received in new and unused condition then a full refund will not be provided 

Payment

Payment for goods is taken at the point of ordering. If we are temporarily out of stock of any product you will be duly informed and you will have the right to cancel, or re-order. Once we are in receipt of your order and payment has been processed, your order will be dispatched immediately by courier.

We accept all major credit and debit cards.

Security

Please note that online security is important to us, we use Protex as a secure payment solution to protect against online fraud this is a secure website so that you may order with confidence.

We respect your privacy and we do not sell our mailing list or pass customer information to any third parties.

We do not send random marketing emails to personal email addresses.

We do not use cookies.

We conform to the data protection Act 1988

Delivery terms and conditions

We deliver anywhere within the UK mainland free of charge. Please contact us directly for more details.